Thank you for shopping at Karaghaloom! We strive to provide the best shopping experience by offering fast and reliable shipping for all your clothing needs. This Shipping and Delivery Policy outlines how we handle shipping, delivery times, and related charges.
1. Shipping Locations
We offer domestic shipping within India. For international shipping, please contact us directly at vinibabe111@gmail.com for more information about availability, shipping costs, and delivery times.
2. Shipping Costs
Shipping costs are calculated based on the weight, size, and delivery location of your order. You will be able to view the exact shipping cost at checkout before you finalize your purchase.
3. Processing Time
- Order Processing: Orders are processed within 2-4 business days of receiving payment confirmation. Processing includes order verification, quality check, and packaging.
- Shipping: Once your order is processed, it will be handed over to the courier for delivery. Delivery typically takes 3-10 business days depending on your location.
Note:
- Delivery times may vary due to factors such as weather conditions, public holidays, or courier delays. We will notify you of any significant delays.
4. Delivery Timeframe
- Standard Delivery: Generally, you can expect your order to be delivered within 5-10 business days after dispatch, depending on your location.
- Express Delivery: For faster delivery, we offer express shipping for an additional fee. Express orders are typically delivered within 2-3 business days of dispatch.
Note: Delivery times may vary based on the destination. Rural or remote areas may experience longer delivery times.
5. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this number to track your shipment directly on the courier’s website.
If you have any trouble tracking your order or have questions, feel free to contact our customer support at Email: vinibabe111@gmail.com.
5. Order Issues and Delivery Problems
If you experience any issues with your order delivery, such as delays, incorrect items, or damaged goods, please contact us immediately. We will work with you to resolve any problems promptly.
6. Damaged or Lost Packages
If your order is lost or damaged during transit, please contact us within 5 days of receiving your order. We will initiate an investigation with the courier service and offer you a suitable solution, such as a refund or replacement (if applicable).
7. Change of Delivery Address
If you need to update your delivery address after placing an order, please contact us immediately at vinibabe111@gmail.com. Once your order has been dispatched, we cannot modify the delivery address.
8. Returns and Exchanges
For information about returns and exchanges, please refer to our Return and Refund Policy. If you are not completely satisfied with your purchase, we are happy to assist you with returning or exchanging your products.
9. Contact Us
If you have any questions regarding our shipping policies, or if you need help with tracking your order, please feel free to reach out to us:
- Email: vinibabe111@gmail.com
- Mobile No: +91 7907544316
- Address : Binu Nivas, Parottukonam, Chaikkottukonam, P.O, Neyyattinkara, Trivandrum- 695122