Thank you for shopping at Karaghaloom. We strive to offer a seamless shopping experience, and we want you to be completely satisfied with your purchase. This Cancellation and Refund Policy outlines the terms and conditions under which you can cancel your order, request a refund, and return products purchased from our store.
1. Order Cancellation
We understand that sometimes you may change your mind about an order. You can cancel your order as long as it has not yet been processed or shipped.
How to Cancel Your Order:
- Contact Us Immediately: If you wish to cancel an order, please reach out to our customer support team at vinibabe111@gmail.com
- Cancellation Window: You can cancel your order within 24 Hrs of placing it. Once your order has been processed or shipped, it cannot be canceled.
Order Cancellation Fees:
- There are no cancellation fees if the cancellation request is made within the allowed time frame.
- If your order has been processed and shipped, shipping charges may not be refunded.
2. Refund Policy
We offer refunds for orders that meet the conditions outlined below.
Eligibility for a Refund:
To be eligible for a refund, the following conditions must be met:
- Item must be unused and in the original condition (unwashed, unworn, with tags intact).
- Return Request must be made within 5 days of receiving the product.
- Proof of Purchase is required (order number or receipt).
How to Request a Refund:
- Return the Product: Please return the product to the following address:
Binu Nivas, Parottukonam, Chaikkottukonam, P.O, Neyyattinkara, Trivandrum- 695122 - Refund Process: After receiving and inspecting the returned product, we will process your refund.
- Refund Method: Refunds will be issued to your original payment method (e.g., Credit/Debit Card, UPI, etc.).
Non-Refundable Items:
The following items are non-refundable:
- Custom-made, personalized, or altered items.
- Any products marked as non-returnable during purchase.
- Products without original packaging or tags.
- Gift cards.
3. Return Policy
We want to make sure you are happy with your purchase. If you receive a product that is damaged, defective, or does not meet your expectations, we will help you return it.
Return Process:
- Initiate a Return: To initiate a return, please email us at vinibabe111@gmail.com or call us at +91 7907544316 within 5 days] of receiving your order.
- Return Instructions: We will guide you through the return process, including shipping instructions.
- Condition for Return: The item must be returned in its original condition, unused, and with the tags and packaging intact.
- Return Shipping Costs:
- If the product is damaged, defective, or wrong, we will cover the return shipping costs.
- For other returns, you will be responsible for the return shipping costs.
4. Refund Time Frame
Once we have received your returned product, we will inspect it and notify you of the approval or rejection of your refund.
- Refund Approval: If your refund is approved, we will process it within 7-10 business days.
- Refund Method: Refunds will be credited to the original payment method.
- Processing Time: The time it takes for the refund to reflect in your account may vary depending on your payment provider and bank.
5. Exchanges
We currently do not offer exchanges. If you wish to exchange an item, please follow the Return and Re-order process.
6. Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us immediately.
What to Do:
- Contact Us: Email us at vinibabe111@gmail.com or call us within 24 hours of receiving the product.
- Provide Evidence: Please provide photographs of the damaged or defective product along with the original packaging.
- Return and Refund: We will offer a full refund or replacement, depending on the situation.
7. Cancellation and Refund Exceptions
We may refuse a refund or return in the following cases:
- If the product has been used, washed, or damaged after receipt.
- If return instructions have not been followed properly.
- If the return period has exceeded 5 days].
8. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us using the details below:
- Email: vinibabe111@gmail.com
- Mobile No: +91 7907544316
- Address : Binu Nivas, Parottukonam, Chaikkottukonam, P.O, Neyyattinkara, Trivandrum- 695122
Conclusion
We aim to provide excellent customer service and a satisfying shopping experience. If you have any issues with your purchase, please contact us, and we will resolve the matter to the best of our ability. Thank you for choosing Karaghaloom.